Hearticulate Pendant

All items will be sent by tracked 'special delivery' post. To arrive the next day before 1pm. Items listed as available now will be posted within 3 working days after purchase, although I will try to post next working day when possible. I will let you know when the item has been posted. Postage and packing costs are £7.

All items will be sent in recycled brown paper card boxes with black foam inserts. I can add a coloured ribbon and gift receipt if requested.

All pieces can be returned for a full refund within 14 days of purchase, either in person to the shop or by recorded special delivery post. I will refund the original postage paid but the return postage costs will not be covered. Items must be in the same condition they were received. Please email me to let me know that you would like to return an item. I will issue the refund once I have received the item back.

 

I am also happy to exchange for other items or sizes, or issue credit notes. Either in person at the shop or by recorded special delivery post. Items for exchange must be in the same condition they were received. I will pay postage for the exchange to be posted back out. Please contact me, within 14 days of purchase, to arrange exchanges and credit notes or resizing.

All jewellery orders must be placed on or before Tuesday 22nd December so they can be posted on the 23rd by Special Delivery Guaranteed. Royal Mail are stating the 23rd as the last 'recommended' post date for before Christmas. I will not be responsible for Royal Mail not managing to get your parcel to you on time!!

 

Cards and gift vouchers are posted 1st class and need to be ordered on or before Sunday 20th December.

 

Click and collect orders can be collected up until 4pm on Thursday 24th December!! See Christmas opening hours on the contact page.

Please be aware that I will be away from the 25th December until the 8th January so any orders placed over this period won't be posted, or be able to be collected, until the 8th January.